Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

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Last updated: April 2025

1. General

2. After‑Sales Warranty Policy

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

1. general

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at service@mohseven.com Please note that returns will need to be sent to the following  

 

Name:Mosheve co.,ltd

Address : 1st and 5th Floor, Building 3, Hongye Industrial Park, Baoan Shenzhen 581000
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at service@mohseven.com

2. damages and issues

I. Warranty Period
Our products come with a 3‑month (90‑day) warranty from the date of delivery (signature confirmation).

The warranty period begins at 00:00 on the day after the product is signed for, and ends at 24:00 on the 90th day thereafter.

 

II. Warranty Coverage
During the warranty period, you are entitled to a free replacement if the product exhibits any of the following:

Quality defects – e.g., bubbles, black edges blocking the screen, unresponsive touch, poor adhesion, or other manufacturing flaws.

Damage during normal use – e.g., shattering, cracking, or physical breakage that occurs under ordinary usage.

Surface scratches – noticeable scratches that appear during normal use.

Please note: Replacement is limited to the same model and the same product type. We do not support exchanging for a different model or brand.

 

III. Warranty Claim Process
If your product requires warranty service, please follow these steps:

Contact our customer service – Reach out through your purchase channel (e‑commerce platform, WeChat, or physical store) and provide your order information (order number or proof of purchase) along with a description of the issue.

Provide evidence – As instructed by our customer service, send photos or a video showing the problem for quick verification.

Return the old item (if required) – In some cases, you may need to send back the original product (the used screen protector). Our customer service will let you know.

Replacement dispatch – After verification, we will ship the replacement product within 3 working days.

Reminder: Warranty claims must be submitted within the warranty period. Requests after the period will not be eligible for a free replacement.

 

IV. Exclusions (Not Covered by Warranty)
The following situations are not covered by the free replacement warranty:

Products beyond the warranty period.

Intentional damage – e.g., deliberate impacts, bending, or scratching with sharp objects.

Disassembly or modification – any unauthorised disassembly or alteration of the product.

Improper use – damage resulting from failure to follow the product usage instructions.

Force majeure – damage caused by fire, flood, earthquake, or other natural disasters.

Invalid proof of purchase – purchase receipts that do not match the product or have been altered.

Resold products – items not purchased directly from our store.

 

V. Important Notes
One replacement per product – During the 3‑month warranty, each product is eligible for only one free replacement.

Shipping costs – For quality‑related issues, we will bear the shipping fees for returns and replacements. For non‑quality issues or out‑of‑warranty cases, the customer is responsible for shipping costs.

Accessories – Free accessory kits (cleaning cloths, dust removers, etc.) are not covered under this warranty.

 

Used products – As screen protectors are special‑use items, once opened and used, we do not accept returns for non‑quality reasons.

3. exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

5. refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at service@mohseven.com